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Create Campaign

Overview

The Create Campaign API lets you send messages to your users. You can specify the audience for your message in two ways. The first option is to target people based on user events and properties. The second option is to target people based on their user ids.

For example, you can use this API to send a price drop alert as a push notification to users who have viewed a certain product in the past week. If you have thousands of products and hundreds of thousands of users, this API lets you create a scalable and targeted way to notify your users of price drop alerts.

For more information on API request limit, refer to API Request Limit.

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Note

Currently, AMP Email campaigns cannot be created using Create Campaign API.

Create Campaign API - Target User Events & Properties

To create a campaign, you have to specify the message, channel, and people to target by their user events and properties. For example, a user event could be a purchase event and the user property could be their location.

This endpoint is limited to 3 requests per second.

Base URL - Target User Events & Properties

Here is an example base URL from the account in the India region:
https://in1.api.clevertap.com/1/targets/create.json

Region

Refer Region for more details.

HTTP Method - Target User Events & Properties

POST

Headers

Refer Headers for more details.

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Note

CleverTap supports Liquid personalization for Push Campaigns sent via Create Campaign API. For more information refer Liquid Personalization in Campaign APIs.

Body Parameters - Target User Events & Properties

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Mobile Push Notification Parameters

The parameters in bold and marked with * provide additional functionality for creating a push campaign.

Parameter

Description

Required/Optional

Type

Example Value

name

The name of your campaign shown in the CleverTap dashboard.

Required

String

“My Campaign”

target_mode

Allows you to specify the type of campaign being created, such as push notifications, web push, email, etc.

Required

String

"Push"

provider_nick_name

Allows you to specify which vendor/provider to use for your campaign. For each target_mode, you can have multiple providers integrated with CleverTap, and this parameter allows you to select which provider to use for the campaign. For example, you select target_mode = email and you have integrated both SendGrid and Amazon SNS with CleverTap to send emails. In this scenario, you can set provider_nick_name = SendGrid to send the campaign through SendGrid. This parameter is only for Email, WhatsApp, and SMS.

Required

String

"Provider 1"

provider_group_nickname

Allows you to specify which provider group to use for your SMS campaign. You must use the name as added in your account settings

Optional

String

"NewTestSMSProviderGroup"

content.sms.template_id

Template ID (required for sending SMS to phone numbers of India)

Optional

String

conversion_goal*

Checks the end goal of the campaign for conversion tracking.

Optional

Object

Example: Track conversions for the "Charged" event when users match specific event properties (for example, Items|Book name, Items|Category, Payment mode, and Amount between 3456 and 4567), within a defined conversion_time window, using Amount as the revenue property.

conversion_goal.event_name*

Name of the goal you want to track.

Required if conversion_goal is provided

String

"event_name": "Charged",

conversion_goal.filter_type*

Filters for provided event_name. The type of filter applied in conversion tracking. For example, event_property, first_time, last_time, time_of_day, day_of_week, and day_of_month.

Required if conversion_goal is provided

Object

Example: Filter only the "Charged" events where event_property matches specific values (for example, Items|Book name, Items|Category), first_time = "yes", last_time = "yes", and the event occurs during specific times of the day and specific days of the week or month.

conversion_goal.filter_type.event_property**

Event Property for given event_name.

Optional

List

Example: A list of objects such as property_name = "Items|Book name", operator = "equals", property_value = "book name"; property_name = "Items|Category", operator = "equals", property_value = "category"; property_name = "Payment mode", operator = "equals", property_value = "UPI"; or property_name = "Amount" with operator = "between" and a numeric range.

conversion_goal.filter_type.event_property.property_name**

Name of the event_property.

Optional

String

"property_name": "Items|Book name"

conversion_goal.filter_type.event_property.operator**

Operator required for property_name and property_value.
Valid values are:
equals
greater_than
greater_than_equals
less_than
less_than_equals
contains
does_not_contain
not_equals
exists (does not require property_value)
does_not_exist (does not require property_value)
between (requires 2 values in an array)

Optional

String

"operator":"equals",

conversion_goal.filter_type.event_property.property_value**

Provides value of the event_property.

Optional

String

"property_value":"book name"

conversion_goal.filter_type.first_time**

Provides value of the first_time.
Valid values are:
"yes"
"no"

Optional

String

"first_time":"yes",

conversion_goal.filter_type.last_time**

Provides value of last_time.
Valid values:
"yes"
"no"

Optional

String

"last_time":"yes",

conversion_goal.filter_type.time_of_day**

Provides value of time_of_day.
Valid values:
[ [from_time, to_time] , [from_time, to_time] ]
time: "HH:MM"

Optional

List of lists

"time_of_day": [
["21:00", "23:00"],
["11:34", "12:44"],
["13:01", "13:40"]
]

conversion_goal.filter_type.day_of_week**

Provides value of day_of_week.
Valid values:
[0 to 6] is [Sun to Sat]

Optional

List

"day_of_week": [1, 3, 5]

conversion_goal.filter_type.day_of_month**

Provides value of day_of_month.
Valid values:
[dates_of_month,....]
range: [1 to 31]

Optional

List

"day_of_month": [1, 3, 16, 31]

conversion_goal.conversion_time*

Denotes the period that conversions are tracked for once the campaign is published.
Accepted values:
[30m, 1H, 2H, 4H, 8H, 12H, 1D, 2D, 3D, 5D, 1W, 2W, 1M, 2M, 5M]
where, m: minutes, H: hour, D: day, W: week, M: month.

Required if conversion_goal is provided

String

Example: "conversion_time": "3D" to track conversions for 3 days after the campaign is sent.

conversion_goal.revenue_property*

Denotes the revenue property for conversion goal event. For example, amount, currency, payment mode and so on.

Required if conversion_goal is provided

String

"revenue_property": "Amount"

where

Allows you to filter target base on the user events and profile properties. Send an empty object to target your entire user base.

Required

Object

Example: Target users who performed the "Charged" event between 20171001 and 20171220 and whose "Customer Type" profile field equals "Platinum".

where.event_name

Allows you to target users based on an event they perform.

Optional

String

"Charged"

where.from

Start of date range for event needed. Value specified in format YYYYMMDD.

Optional

Int

20171001

where.to

End of date range for event needed. Value specified in format YYYYMMDD.

Optional

Int

20171220

where.profile_fields

Allows you to target users based on the values of their profile fields.

Optional

Int

Example: A profile_fields list with name = "Customer Type", operator = "equals", value = "Platinum".

estimate_only

If this parameter is set to true, the request returns an estimated reach of the campaign, which is the number of users who receive the notification when you send it out. Setting this parameter to true does not create the campaign.

Optional

Boolean

FALSE

async_estimate

This allows setting of the estimate_only flag asynchronously. If this parameter is set to true, it returns a request ID that can be passed in the subsequent API call.

Optional

Boolean

Boolean

system_control_group_include

If the system control group is enabled from the dashboard, you can choose to use the control group for API campaigns.

Optional

Boolean

control_group

If the custom control group is enabled from the dashboard, you can choose to use the control group for API campaigns.

Optional

String

Example: A custom control group with type = "custom" and name = "name of control group".

control_group

You can create a campaign control group via API by specifying the % as described on the left.

Optional

Integer

Example: A campaign control group with type = "campaign" and percentage = 5.

skip_estimate

Toggle this flag to true if you do not want to estimate the reach. This will lead to faster campaign delivery.

Optional

Boolean

"skip_estimate":true

send_to_all_devices

The flag is set to false by default. If no value is specified, then the notification is sent to the last active device. Toggle this flag to true if you want to send notification to all active devices.

Optional

Boolean

FALSE

segment

The value for this key is the segment ID. The campaign is created only if the segment is processed. If you add this key, you need not mention the "where" clause key.

Optional

Integer

upper_cap_for_target_segment*

upper_cap_for_target_segment*

Do not send the campaign if the target segment exceeds the provided number of users.
By default all target segment users are selected.
Note: Do not provide this parameter if users_limit_overall is provided. (Minimum value is 100)

Optional

Integer

"upper_cap_for_target_segment" : 500

users_limit_overall*

Send only to the provided number of qualified users.
By default all target segment users are selected.
Note: Do not provide this parameter if upper_cap_for_target_segment is provided. (Minimum value is 100)

Optional

Integer

"users_limit_overall" : 250

users_limit_per_run*

Send only to the provided number of users per run.

Optional

Integer

"users_limit_per_run":199,

send_email_to_opted_out_users

Valid values are: true and false. Set to false by default. When true, emails are sent to all qualified users, including those who have unsubscribed. For more information, refer to Override Communication Preferences for Email.

Optional

Boolean

"send_email_to_opted_out_users":true

subscription_groups

Campaign is only sent to users who are subscribed to at least one of these groups. For more information, refer to Manage Email Preferences.

Optional

List of Strings

content

Object that defines the content for your message.

Required

String

Example: subject = "Welcome", body = "Your HTML content for the email", sender_name = "CleverTap".

content.title

Title of your push notification message and web push message sent to the user.

Required

String

“Hi”

content.body

Body content of your push notification, web push, email and sms sent to the user.

Required

String

“Have you seen the special offer?”

content.subject

Subject of your email sent to the user.

Required

String

“Subject”

content.sender_name

Sender name for your email sent to the user.

Required

String

“Onboarding”

content.template_name

Namespace of the WhatsApp template you want to choose. This is available in settings for all the added WhatsApp templates.

Required

String

"662da022_5583_406d_9c71_428d5e3164bb:ticket_update"

content.replacements

Add values that replace the placeholders in the templates.

Required

String

Example: "1", "2", "3" as replacement values for template placeholders.

content.header

Allows you to attach images, videos, documents, and locations in your WhatsApp message based on the attachment type defined in your interactive template.

Optional

Object

content.body

Dynamically replaces placeholder values in the body of interactive templates.

Required

Object

content.button

Allows you to dynamically add a suffix to CTA buttons with dynamic URL.

Optional

Object

content.locale

The language code of the message. To get the language code from the CT dashboard, go to Settings > Channels > Whatsapp and open any template. Click the Template tab. The template name displays the locale code in parentheses. For example, Dynamic URL (fr).

Required

String

"fr" for French or "de" for German.

wzrk_cid

Platform-specific key that is required to target users on devices running Android O - can be used to determine notification channel to which a given push notification must belong.
If a Notification ID is mandatory, then the channel ID is expected. An error occurs if a valid channel ID is not received.

Note: If the channel ID is not saved on the CleverTap dashboard, then the channel ID does not work in Create Campaign API.

Required

String

wzrk_bc

Platform-specific key that can be used when targeting users on devices running Android O - can be used to determine the notification count shown on the app icon

Optional

Int

wqrk_bi

Platform-specific key that can be used while targeting users on devices running Android O - can be used to determine which icon should be used.
Accepted values:
app icon
notification icon

Optional

String

wzrk_acts

Android Action Buttons
"l"= Action Title, "dl" = Deep link, "id" = Action id, "ico" = icon resource identifier

Optional

Object

Example: An array of action objects with label, deep link, id, and icon resource identifier.

platform_specific

The platform-specific details for Push and Web Push notification

Optional

String

enable_rendermax

This field helps enable RenderMax when creating a campaign via API. It is available only for Mobile Push campaigns and must be added under the platform_specific key for Android devices only. For more information about the feature, refer to RenderMax. Valid values are: true or false.

Optional

Boolean

"enable_rendermax": true

background_image

The parameter to render images in the push notification for Android.

Optional

String

"background_image": "http://example.jpg"

notification_tray_priority*

This field helps to set priority for the notification tray in android.
Valid values are:
"max"
"high"
"default"

Optional

String

"notification_tray_priority": "max"

delivery_priority*

This field helps to set delivery priority of notification in android.
Valid values are:
"normal"
"high"

Optional

String

"delivery_priority": "high"

android_collapse*

User can send any string value or number to identify collapsible notification in android.

Optional

String/Integer

"android_collapse" : "any message or number".

ios_collapse*

User can send any string value or number to identify collapsible notification in iOS.

Optional

String/Integer

"ios_collapse" : "any message or number"

summary*

You can provide summary
about the notification you are sending to user valid only in Android.

Optional

String

"summary": "Enter summary here"

subtitle*

Subtitle for your notification.

Optional

String

"subtitle": "Enter subtitle"

large_icon*

By default, the app icon appears as the large icon. The CleverTap dashboard provides an option to show other icons apart from the app icon.

Optional

String (URL)

"large_icon": "logo.com"

Custom KVs*

You can specify it in the platform specific object.

Optional

key-value pair

Example: platform_specific.ios.Key = "Value_ios" and platform_specific.android.Key = "Value_android".

mutable-content

To raise Notification viewed event for Push notifications, raise the flag to "true" in the platform_specific: iOS section of the request payload.

Optional

Boolean

respect_frequency_caps

Set to false if you want to override frequency caps and dwell time.

Optional

Boolean

TRUE

respect_throttle

Toggle this flag to true if you want to enable throttle limits for the campaign.

Optional

Boolean

"respect_throttle":true

ttl

This allows setting of time to live for push notifications for android and iOS.
The subkeys for ttl are
“ttl_type” - with input as “relative” and ”absolute”
“value” - For relative ttl, the input is an integer in minutes.
For absolute ttl, the input should be an integer in the yyyyMMddHHmm format.

More information is available here.

Optional

Depends on subkey
ttl_type: string
value: Long

Example: Absolute TTL with ttl_type = "absolute" and value = 202207200000, or Relative TTL with ttl_type = "relative" and value = 2880.

when

When you want to send out the messages. Valid inputs are now (to send the notification right away) or YYYYMMDD HH:MM to schedule the messages for a specific date and time in the future.

Required

String

"now"

when*

Allows you to set Date, time and Delivery preferences of the message.

Required

Object

Example: type = "later", delivery_date_time list, delivery_timezone = "user", user_timezone_wrap_around flag, dnd configuration, and a campaign_cutoff time.

when.type*

Valid inputs are "now" or "later" (to send it at a later time) or "recurring".

Required

String

"type" : "later"

when.delivery_date_time*

"YYYYMMDD HH:MM" to schedule the messages for a specific date and time in the future in increasing date order only.

Required if when.type = "later"

String

"delivery_date_time": ["20230503 15:20"]

when.repeats_every*

Number of days or weeks to be repeated on.

Required if when.type = "recurring"

Integer

"repeats_every" : 2

when.repeat_type*

Can be "day" or "week"
Note: Repeat by month is not implemented.

Required if when.type = "recurring"

String

"repeat_type" : "week"

when.start_time*

"YYYYMMDD HH:MM" (Cannot provide past date).

Required if when.type = "recurring"

String

"start_time" : "20220415 12:05",

when.end_by_date*

"YYYYMMDD", End the campaign after provided date.
Note: Either end_by_date or end_by_occurrences can be provided.

Optional
Note: This is applicable only if when.type = "recurring"

String

"end_by_date" : "20220420"

when.end_by_occurrences*

End the campaign after provided number of occurrences.
Note: Either end_by_date or end_by_occurrences can be provided.

Note: This is applicable optional only if when.type = "recurring"

Integer

"end_by_occurrences" : 8

when.repeat_on_days_of_week*

Days of week represented as [1,7] for [Sun to Saturday].

Required if when.type = "recurring" and repeat_type = "week"

List

"repeat_on_days_of_week": [1, 3, 5]

when.delivery_timezone*

To adapt delivery times to user or account's timezone.

Optional

Boolean

"delivery_timezone":"user"
OR
"delivery_timezone":"account"

when.user_timezone_wrap_around*

If the campaign start time is after a user's local time, then drop the campaign (user_timezone_wrap_around : false) or deliver the campaign the next day (user_timezone_wrap_around : true).

Optional

Boolean

"user_timezone_wrap_around":true

dnd*

Do Not Disturb

Optional

Object

Example: message_state (delay or discard), dnd_timezone (user or account), and dnd_info specifying days and time ranges.

dnd.message_state*

The following are the values for parameter:
"delay": Delay message send until the end of DND.
"discard" : Discard messages scheduled during DND.
Note: By default, messages scheduled during DND are discarded (if message_state is not provided).

Required if DND applicable.

Integer

"message_state":"discard"

dnd.dnd_info*

Provides the following information:
Format: [Start Time in minutes, End Time in minutes]
Day: Denotes the days of week on which the DND is applicable.
Format: [Sun to Sat] is [1 to 7] value

Required if DND applicable

Object

Example: day 2 has ["21:00", "06:00"], day 4 has ["23:56", "04:34"].

dnd.dnd_timezone*

Timezone for DND (user_timezone or account_timezone)

Required if DND applicable

String

"dnd_timezone":"user",
OR
"dnd_timezone":"account",

when.campaign_cutoff*

Stop sending messages from this campaign after a particular time (Campaign Cutoff)
Format : "HH:MM"

Example Payloads

{
    "name": "My Webpush API campaign",
    "estimate_only": true,
    "target_mode":"webpush",
    "where": {
        "event_name": "Charged",
        "from": 20251001,
        "to": 20251220, 
      "common_profile_properties": {
            "profile_fields": [
                {
                    "name": "Customer Type",
                    "operator":"equals",
                    "value": "Platinum"
                }
            ]
        }
    },
    "respect_frequency_caps": false,
    "content": {
        "title": "Hi!",
        "body": "How are you doing today?",
       "platform_specific": {
            "safari": {
                "deep_link": "https://www.google.com",
                "ttl":10
            },
            "chrome": {
              "image": "https://www.exampleImage.com",
              "icon":"https://www.exampleIcon.com",
              "deep_link": "http://www.example.com",
              "ttl":10,
              "require_interaction":true,
              "cta_title1":"title",
              "cta_link1":"http://www.example2.com",
              "cta_iconlink1":"https://www.exampleIcon2.com"
            },
            "firefox": {
            	"icon":"https://www.exampleIcon.com",
                "deep_link": "https://www.google.com",
                "ttl":10
            },
            "kaios": {
              "icon":"https://www.exampleIcon.com",
              "ttl":10,
              "kaiosKV": {
                "key1": "value1",
                "key2": "value2"
              }
           }
        }
    },
    "when": "now"
}
{
    "name": "My API Campaign",
    "estimate_only": true,
    "target_mode":"push",
    "conversion_goal":{
      "event_name": "Charged",
      "filter_type":{
          "event_property":[
              {
                   "property_name":"Items|Book name",
                   "operator":"equals",
                   "property_value":"book name"
               },
               {
                   "property_name":"Amount",
                   "operator":"equals",
                   "property_value":3456
               },
               {
                   "property_name":"Currency",
                   "operator":"equals",
                   "property_value":"USD"
               }
           ],
           "first_time":"yes",
           "last_time":"yes",
           "time_of_day":[["21:00","23:00"],["11:34","12:44"],["13:01","13:40"]],
           "day_of_week":[1,7],
           "day_of_month":[1,3,16,31]
      },
      "conversion_time":"1D",
      "revenue_property": "Amount"
   },
    "where": {
        "event_name": "App Launched",
        "from": 20250101,
        "to": 20250303,
        "common_profile_properties": {
            "profile_fields": [
                {
                    "name": "Customer Type",
                    "operator":"equals",
                    "value": "Platinum"
                }
            ]
        }
    },
    "respect_frequency_caps": false,
    "ttl": {
             "ttl_type": "absolute",
                "value" : 202207200000 },
    "content": {
        "title": "Hi!",
        "body": "How are you doing today?",
        "platform_specific": {
            "ios": {
                "mutable-content": "true", 
                "deep_link": "example.com",
                "sound_file": "example.caf",
                "category": "application category//Books",
                "badge_count": 1,
                "Key": "Value_ios"
            },
            "android": {
                "enable_rendermax": true,
                "wzrk_cid": "Marketing",
                "background_image": "http://example.jpg",
                "default_sound": true,
                "deep_link": "example.com",
                "large_icon": "http://example.png",
                "Key": "Value_android",
                },
            }
        }
    },
    "devices": [
        "android",
        "ios"
    ],
    "users_limit_overall": 101,
  "when":{
      "type":"now",
      "delivery_timezone":"user",
      "user_timezone_wrap_around":true,
      "dnd":{
          "message_state":"delay",
          "dnd_timezone":"user",
          "dnd_info":{
              "2": ["21:00","06:00"],
              "4": ["23:56","04:34"],
              "5": ["09:00","09:13"]
       }
      },
      "campaign_cutoff": "08:00"
  }
}
{
    "name": "My Email API campaign",
    "estimate_only": true,
    "target_mode":"email",
    "where": {
        "event_name": "Charged",
        "from": 20251001,
        "to": 20251220, 
      "common_profile_properties": {
            "profile_fields": [
                {
                    "name": "Customer Type",
                    "operator":"equals",
                    "value": "Platinum"
                }
            ]
        }
    },
  	"respect_frequency_caps": false,
	"subscription_groups": ["tech news","marketing","service updates"],
    "content": {
        "subject": "Welcome",
        "body": "<div>Your HTML content for the email</div>",
        "sender_name": "CleverTap"
    },
    "when": "now"
}
{
    "name": "My Email API campaign",
    "estimate_only": true,
    "target_mode":"email",
    "where": {
        "event_name": "Charged",
        "from": 20171001,
        "to": 20171220, 
      "common_profile_properties": {
            "profile_fields": [
                {
                    "name": "Customer Type",
                    "operator":"equals",
                    "value": "Platinum"
                }
            ]
        }
    },
    "respect_frequency_caps": false,
    "content": {
  "subject": "Weekly summary is ready!",
  "body": "<div>Hi Subscriber,<br>Your HTML email content goes here.</div>",
  "amp_body": "<!doctype html><html amp4email><head><meta charset='utf-8'></head><body><p>Hi Subscriber,</p><p>Your AMP email content goes here.</p></body></html>",
  "sender_name": "CleverTap"
    },
    "when": "now"
}
{
    "name": "SMS Header,Message Key Values",
    "estimate_only": false,
    "target_mode": "sms",
    "where": {
        "event_name": "Notification Replied",
        "from": 20240810,
        "to": 20240910,
        "common_profile_properties": {
            "profile_fields": [
                {
                    "name": "Phone",
                    "operator": "equals",
                    "value": "+130123456"
                }
            ]
        }
    },
    "provider_nick_name": "Provider Nickname",
    "respect_frequency_caps": false,
    "when": "now",
    "content": {
        "body": "Random Body",
        "message_info": {
            "1726822661": {
                "header_kvs": {
                    "$$header1": "Header 1",
                    "$$header2": "Header 2"
                },
                "message_kvs": {
                    "$$message1": "Message 1",
                    "$$message2": "Message 2"
                }
            }
        }
    }
}'
{
    "name": "My Webhook Campaign",
    "estimate_only": true,
    "target_mode":"webhook",
    "where": {
        "event_name": "Charged",
        "from": 20250101,
        "to": 20251220
    },
    "respect_frequency_caps": false,
    "webhook_endpoint_name":"Recommendation Endpoint",
    "webhook_fields":["profile-attributes","tokens","identities"],
    "webhook_key_value" : {
        "k1":"v1",
        "k2":"v2"
    },
    "when": "now"
}
{    
    "name": "api simple test",
    "estimate_only": false,
    "target_mode":"notificationinbox",
    "where": {
        "event_name": "Charged",
        "from": 20250101,
        "to": 20250303
    },
    "respect_frequency_caps": false,
    "send_to_all_devices": true,
    "template_type":"simple", // mandatory
    "content": [
        {
            "message":{
                "text":"MessageText"
            },
            "title":{
                "text":"titleText"
            },
            "action":{    
                "url":{
                    "android":{
                        "text":"andmurl"    
                    },
                    "ios":{
                        "text":"iosmurl"    
                    }
                },
                "links":[
                    {
                        "type":"copy",
                        "text":"linkText",
                        "copyText":{
                            "text":"copyText"
                        }
                    },
                    {
                        "type":"url",
                        "text":"linkText",
                        "url":{
                            "android":{
                                "text":"andLinkurl"    
                            },
                            "ios":{
                                "text":"iosLinkurl"
                            }
                        }    
                    }
                    ]
            },
            "media":{
                "content_type":"image/jpeg",
                "url":"example.com"
            }
        }
        ],
  	"custom_kv":[     //Supported for SDK version 5.2.0 or higher.
        {
           "key" :"k1",
           "value": {
               "text": ""
               },
           "android" : true,
           "ios":true
        },
         {
           "key" :"k2",
           "value": {
               "text": "someValueApi2"
               },
           "android" : true
        }
     ],
    "time_to_live":50,    
    "tags":[
        "abc",
        "bcd"
        ],
    "devices": [
        "ios",
        "android"
    ],
    "when": "now"
}
{    
    "name": "api simple test",
    "estimate_only": false,
    "target_mode":"notificationinbox",
    "where": {
        "event_name": "Charged",
        "from": 20150101,
        "to": 20150303
    },
    "respect_frequency_caps": false,
    "send_to_all_devices": true,
    "template_type":"carousel",
    "orientation": "p",
    "content": [
        {
            "message":{
                "text":"Message1"
            },
            "title":{
                "text":"title1"
            },
            "action":{
                "url":{
                    "android":{
                        "text":"andurl1"
                    },
                    "ios":{
                        "text":"iosmurl1"    
                    }
                }
            },
            "media":{
                "content_type":"image/jpg",
                "url":"example.com"
            }
        },
        {
            "message":{
                "text":"Message2"
            },
            "title":{
                "text":"title2"
            },
            "action":{
                "url":{
                    "android":{
                        "text":"andurl2"
                    },
                    "ios":{
                        "text":"iosmurl2"    
                    }
                }
            },
            "media":{
                "content_type":"image/jpg",
                "url":"example.com"
            }
        }
        ],
  "custom_kv":[     //Supported for SDK version 5.2.0 or higher.
        {
           "key" :"k1",
           "value": {
               "text": ""
               },
           "android" : true,
           "ios":true
        },
         {
           "key" :"k2",
           "value": {
               "text": "someValueApi2"
               },
           "android" : true
        }
     ],
    "time_to_live":8,
    "tags":[
        "abc",
        "bcd"
        ],
    "devices": [
        "ios",
        "android"
    ],
    "when": "now"
}


// media & template_type is mandatory
{    
    "name": "api simple test",
    "estimate_only": false,
    "target_mode":"notificationinbox",
    "where": {
        "event_name": "Charged",
        "from": 20150101,
        "to": 20150303
    },
    "respect_frequency_caps": false,
    "send_to_all_devices": true,
    "template_type":"carousel-image",
    "orientation": "p",
    "content": [
        {
            "action":{
                "url":{
                    "android":{
                        "text":"andurl1"
                    },
                    "ios":{
                        "text":"iosmurl1"    
                    }
                }
            },
            "media":{
                "content_type":"image/jpg",
                "url":"example.com"
            }
        },
        {
            "message":{
                "text":"Message2"
            },
            "title":{
                "text":"title2"
            },
            "action":{
                "url":{
                    "android":{
                        "text":"andurl2"
                    },
                    "ios":{
                        "text":"iosmurl2"    
                    }
                }
            },
            "media":{
                "content_type":"image/jpg",
                "url":"example.com"
            }
        }
        ],
    "custom_kv":[     //Supported for SDK version 5.2.0 or higher.
        {
           "key" :"k1",
           "value": {
               "text": ""
               },
           "android" : true,
           "ios":true
        },
         {
           "key" :"k2",
           "value": {
               "text": "someValueApi2"
               },
           "android" : true
        }
     ],
    "time_to_live":8,
    "tags":[
        "abc",
        "bcd"
        ],
    "devices": [
        "ios",
        "android"
    ],
    "when": "now"
}


// media & template_type is mandatory
{    
    "name": "api app inbox icon",
    "estimate_only": false,
    "target_mode":"notificationinbox",
    "where": {
        "event_name": "App Launched",
        "from": 20190101,
        "to": 20190418
    },
    "respect_frequency_caps": false,
    "send_to_all_devices": true,  
    "template_type":"message-icon",
    "orientation": "p",
    "content": [
        {
            "message":{
                "text":"MessageTexticon"
            },
            "title":{
                "text":"titleTextIcon"
            },
            "action":{
                "url":{
                    "android":{
                        "text":"andmurl"
                    },
                    "ios":{
                        "text":"iosmurl"    
                    }
                },
                "links":[
                    {
                        "type":"url",
                        "text":"linktextIcon",
                        "color":"#000000",
                        "bg":"#ffff",
                        "url":{
                            "android":{
                                "text":"andlurl"
                            },
                            "ios":{
                                "text":"ioslurl"
                            }
                        }
                    }
                    ]
            },
            "media":{
                "content_type":"image/jpg",
                "url":"https://s3.amazonaws.com/ct-demo-images/landscape-2.jpg"
            },
            "icon":{
                "content_type":"image/jpg",
                "url":"https://s3.amazonaws.com/ct-demo-images/landscape-2.jpg"
            }
        }
        ],
 		 "custom_kv":[     //Supported for SDK version 5.2.0 or higher.
        {
           "key" :"k1",
           "value": {
               "text": ""
               },
           "android" : true,
           "ios":true
        },
         {
           "key" :"k2",
           "value": {
               "text": "someValueApi2"
               },
           "android" : true
        }
     ],
    "time_to_live":50,    
   
    "devices": [
        "ios",
        "android"
    ],
    "when": "now"
}

// template_type is mandatory
{
    "name": "Standard Whatsapp campaign",
    "estimate_only": false,
    "target_mode": "whatsapp",
    "provider_nick_name": "provider_name",
    "where": {
        
        "common_profile_properties": {
            "profile_fields": [
                {
                    "name": "email",
                    "operator": "equals",
                    "value": "Apple"
                }
            ]
        }
    },
   "respect_frequency_caps":false,
   "system_control_group_include":false,
   "content":{
      "template_name":"otp",
      "locale": "en", 
      "header":{
         "type":"text",
         "replacements":["test"]
      },
      "body":{
         "replacements":[
            "Dummy User"
         ]
      },
       "buttons":[
         {
            "replacements":[
             "suffix"  
            ]
         }
      ]
   },
   "when":"now"
}

Following is the JSON payload for the iOS Carousel Push template

{
  "name": "My API Campaign",
  "estimate_only": false,
  "target_mode": "push",
  "where": {
    "event_name": "App Launched",
    "from": 20250606,
    "to": 20250609
  },
  "respect_frequency_caps": false,
  "content": {
    "title": "TEST!",
    "body": "How are you doing today?",
    "platform_specific": {
      "ios": {
        "mutable-content": "true",
        "deep_link": "example.com",
        "sound_file": "example.caf",
        "category": "CTNotification",
        "badge_count": 1,
        "ct_ContentSlider": {
          "orientation": "landscape",
          "showsPaging": 1,
          "autoPlay": 1,
          "autoDismiss": 1,
          "items": [
            {
              "caption": "caption one",
              "subcaption": "subcaption one",
              "imageUrl": "<https://s3.amazonaws.com/ct-demo-images/landscape-1.jpg>",
              "actionUrl": "<com.clevertap.ctcontent.example://item/one>"
            },
            {
              "caption": "caption two",
              "subcaption": "subcaption two",
              "imageUrl": "<https://s3.amazonaws.com/ct-demo-images/landscape-2.jpg>",
              "actionUrl": "<com.clevertap.ctcontent.example://item/two>"
            }
          ],
          "type": "carousalImg"
        },
        "ct_mediaType": "image",
        "ct_mediaUrl": "<https://s3.amazonaws.com/ct-demo-images/landscape-1.jpg>"
      }
    }
  },
  "devices": ["ios"],
  "when": "now"
}

Following is the JSON payload for WhatsApp interactive message templates:

📘

Note

Currently, Create Campaign APIs for WhatsApp do not support Carousel templates, Limited Time Offer (LTO) templates, Custom key-value pairs,, and templates with copy code button.

{
    "name": "Interactive Whatsapp Campaign",
    "estimate_only": false,
    "target_mode": "whatsapp",
    "provider_nick_name": "Provider_1", //Mandatory for WhatsApp
    "where": {
        "event_name": "Added To Cart",
        "from": 20200610,
        "to": 20200619,
        "common_profile_properties": {
            "profile_fields": [
                {
                    "name": "Fruit",
                    "operator":"equals",
                    "value": "Apple"
                }
            ]
        }
    },
    "respect_frequency_caps": false,
    
    "system_control_group_include": false,
    "content": {
        "template_name": "662da022_5583_406d_9c71_428d5e3164bb:ticket_update",
        "locale": "en", //Mandatory for WhatsApp
        "header": {
            "type": "image",  
            "media": {
                "url": "https://googl.com/a.jpg/"
            }
        },
        "body": {
            "replacements": []
        }     
      },
    "when": "now"
}

{
    "name": "Interactive Whatsapp Campaign",
    "estimate_only": false,
    "target_mode": "whatsapp",
    "provider_nick_name": "Provider_1", //Mandatory for WhatsApp
    "where": {
        "event_name": "Added To Cart",
        "from": 20200610,
        "to": 20200619,
        "common_profile_properties": {
            "profile_fields": [
                {
                    "name": "Fruit",
                    "operator":"equals",
                    "value": "Apple"
                }
            ]
        }
    },
    "respect_frequency_caps": false,
    
    "system_control_group_include": false,
    "content": {
        "template_name": "662da022_5583_406d_9c71_428d5e3164bb:ticket_update",
        "locale": "en", //Mandatory for WhatsApp
        "header": {
            "type": "text",
            "replacements": ["Dummy User", "22/10/2021"]
        },
        "body": {
            "replacements": ["dummy"]
        }
       
      },
    "when": "now"
}

{
    "name": "Interactive Whatsapp Campaign",
    "estimate_only": false,
    "target_mode": "whatsapp",
    "provider_nick_name": "Provider_1", //Mandatory for WhatsApp
    "where": {
        "event_name": "Added To Cart",
        "from": 20200610,
        "to": 20200619,
        "common_profile_properties": {
            "profile_fields": [
                {
                    "name": "Fruit",
                    "operator":"equals",
                    "value": "Apple"
                }
            ]
        }
    },
    "respect_frequency_caps": false,
    
    "system_control_group_include": false,
    "content": {
        "template_name": "662da022_5583_406d_9c71_428d5e3164bb:ticket_update",
        "locale": "en", //Mandatory for WhatsApp
        "header": {
            "type": "document",   
            "media": {
                "url": "https://googl.com/a.pdf"
            }
        },
        "body": {
            "replacements": ["Dummy User", "22/10/2021"]
        }     
      },
    "when": "now"
}

{
    "name": "Interactive Whatsapp Campaign",
    "estimate_only": false,
    "target_mode": "whatsapp",
    "provider_nick_name": "Provider_1", //Mandatory for WhatsApp
    "where": {
        "event_name": "Added To Cart",
        "from": 20200610,
        "to": 20200619,
        "common_profile_properties": {
            "profile_fields": [
                {
                    "name": "Fruit",
                    "operator":"equals",
                    "value": "Apple"
                }
            ]
        }
    },
    "respect_frequency_caps": false,
    
    "system_control_group_include": false,
    "content": {
        "template_name": "662da022_5583_406d_9c71_428d5e3164bb:ticket_update",
        "locale": "en", //Mandatory for WhatsApp
        "header": {
            "type": "video",
            "media": {
                "url": "https://googl.com/a.mp4"
            }
        },
        "body": {
            "replacements": ["Dummy User", "22/10/2021"]
        }     
      },
    "when": "now"
}


{
    "name": "Interactive Whatsapp Campaign",
    "estimate_only": false,
    "target_mode": "whatsapp",
    "provider_nick_name": "Provider_1", //Mandatory for WhatsApp
    "where": {
        "event_name": "Added To Cart",
        "from": 20200610,
        "to": 20200619,
        "common_profile_properties": {
            "profile_fields": [
                {
                    "name": "Fruit",
                    "operator":"equals",
                    "value": "Apple"
                }
            ]
        }
    },
    "respect_frequency_caps": false,
    
    "system_control_group_include": false,
    "content": {
        "template_name": "662da022_5583_406d_9c71_428d5e3164bb:ticket_update",
        "locale": "en", //Mandatory for WhatsApp
        "header": {
            "type": "location",
            "media": {
                "latitude": 32.123,
                "longitude": 123.32,
                "name": "facebook ",
                "address": "facebook "
            }
        },
        "body": {
            "replacements": ["Dummy User", "22/10/2021"]
        }     
      },
    "when": "now"
}

{
   "name":"Interactive Whatsapp Campaign",
   "estimate_only":false,
   "target_mode":"whatsapp",
   "provider_nick_name": "Provider_1", //Mandatory for WhatsApp
   "where":{
      "event_name":"Added To Cart",
      "from":20200610,
      "to":20200619,
      "common_profile_properties":{
         "profile_fields":[
            {
               "name":"Fruit",
               "operator":"equals",
               "value":"Apple"
            }
         ]
      }
   },
   "respect_frequency_caps":false,
   "system_control_group_include":false,
   "content":{
      "template_name":"662da022_5583_406d_9c71_428d5e3164bb:ticket_update",
      "locale": "en", //Mandatory for WhatsApp
      "header":{
         "type":"location",
         "media":{
            "latitude":32.123,
            "longitude":123.32,
            "name":"facebook ",
            "address":"facebook "
         }
      },
      "body":{
         "replacements":[
            "Dummy User",
            "22/10/2021"
         ]
      },
      "buttons":[
         {
            "replacements":[
             "suffix"  
            ]
         }
      ]
   },
   "when":"now"
}

Labels

You can associate one or more labels with a campaign when creating it. Labels make it easier to organize, search, and filter campaigns in the CleverTap dashboard.

Parameters

ParameterDescriptionRequired/OptionalTypeExample Value
labelsA list of labels to attach to the campaign. These labels will be visible in the CleverTap dashboard under campaign details.OptionalArray of strings["news", "sports"]

Example Payload with Labels

{
  "name": "Test Labels",
  "estimate_only": false,
  "target_mode": "push",
  "labels": [
    "news",
    "sports"
  ],
  "where": {
    "event_name": "App Launched",
    "from": 20250901,
    "to": 20250931,
    "common_profile_properties": {
      "profile_fields": [
        {
          "name": "Customer Type",
          "operator": "equals",
          "value": "Platinum"
        }
      ]
    }
  },
  "respect_frequency_caps": false,
  "content": {
    "title": "Hi!",
    "body": "How are you doing today?"
  },
  "when": "now"
}

SMS

The Generic Sample Campaign API includes configurations for without Key Values, Key Value in Header Body, Key Value in Message Body, Target Level Key Value & Template ID, with payloads added below.

Parameter

Description

Required / Optional

Type

Example Value

$$header1

The header key must match the key-value pairs defined in the Provider Setup headers.

Required

String

$$message1

The message (body) key must match the key-value pairs defined in the Provider Setup body.

Required

String

1726822661

This is the provider ID given by CleverTap. You can obtain it from the URL when viewing provider details in the dashboard or by contacting support or your account manager.

Required

String

name

The name of your campaign shown in the CleverTap dashboard.

Required

String

"My Campaign"

provider_nickname

Specifies which vendor/provider to use for the campaign. Applicable only for Email, WhatsApp, and SMS when multiple providers are integrated for the same target_mode.

Required

String

"Provider 1"

where

Filters the target audience based on user events and profile properties. Use an empty object ({}) to target all users.

Required

Object

{ "event_name": "Charged", "from": 20251001, "to": 20251220, "common_profile_properties": { "profile_fields": { "field_name": "value" } } }

where.event_name

Targets users based on an event they perform.

Optional

String

"charged"

where.from

Start date of the event range. Format: YYYYMMDD.

Optional

Integer

20251001

where.to

End date of the event range. Format: YYYYMMDD.

Optional

Integer

20251220

where.profile_fields

Targets users based on the values of their profile fields.

Optional

Object

See example below

when

Specifies when the message is sent. Use now for immediate delivery or YYYYMMDD HH:MM for scheduled delivery.

Required

String

"now"

content.body

Dynamically replaces placeholder values in the body of interactive templates.

Required

Object

{
    "name": "Sms Campaign API",
    "estimate_only": true,
    "target_mode": "sms",
    "where": {
        "event_name": "Notification Replied",
        "from": 20240810,
        "to": 20240910,
        "common_profile_properties": {
            "profile_fields": [
                {
                    "name": "Phone",
                    "operator": "equals",
                    "value": "+180123456"
                }
            ]
        }
    },
    "provider_nick_name": "Nick Name",
    "respect_frequency_caps": false,
    "when": "now",
    "content": {
        "body": "Hello User"
    }
}'
{
    "name": "Sms Campaign API",
    "estimate_only": false,
    "target_mode": "sms",
    "where": {
        "event_name": "Notification Replied",
        "from": 20240810,
        "to": 20240910,
        "common_profile_properties": {
            "profile_fields": [
                {
                    "name": "Phone",
                    "operator": "equals",
                    "value": "+180123456"
                }
            ]
        }
    },
    "provider_nick_name": "Nick Name",
    "respect_frequency_caps": false,
    "when": "now",
    "content": {
        "body": "Hello User",
        "message_info": {
            "1726821834": {
                "header_kvs": {
                    "$$header1": "Header 1",
                    "$$header2": "Header 2"
                }
            }
        }
    }
}'
{
    "name": "Sms Campaign API",
    "estimate_only": false,
    "target_mode": "sms",
    "where": {
        "event_name": "Notification Replied",
        "from": 20240810,
        "to": 20240910,
        "common_profile_properties": {
            "profile_fields": [
                {
                    "name": "Phone",
                    "operator": "equals",
                    "value": "+180123456"
                }
            ]
        }
    },
    "provider_nick_name": "Nick Name",
    "respect_frequency_caps": false,
    "when": "now",
    "content": {
        "body": "Hello User",
        "message_info": {
            "1726822153": {
                "message_kvs": {
                    "$$message1": "Message 1",
                    "$$message2": "Message 2"
                }
            }
        }
    }
}'
{
    "name": "Target Key Value SMS",
    "estimate_only": false,
    "target_mode": "sms",
    "when": "now",
    "where": {
        "common_profile_properties": {
            "profile_fields": [
                {
                    "name": "Phone",
                    "operator": "equals",
                    "value": "+180123456"
                }
            ]
        }
    },
    "respect_frequency_caps": false,
    "provider_nick_name": "Nick Name",
    "content": {
        "body": "Hello user",
        "message_info": {
            "1726823920": {
                "template_id": "TEMPLATE ID",
                "header_kvs": {
                    "$$header1": "Header 1",
                    "$$header2": "Header 2"
                },
                "message_kvs": {
                    "targetkey1": "kv value 1",
                    "targetkey2": "kv value 2",
                    "$$MessageID": "message ID"
                }
            }
        }
    }
}'

Example Request - Target User Events & Properties

Here is an example cURL request to the Create Campaign API showing the headers needed to authenticate the request from the account in the India region:

curl -X POST -d ' {"name": "My Sms API campaign","estimate_only": true,"target_mode":"sms", "where":{"event_name":"Charged","from":20251001,"to":20251220,"common_profile_properties":{"profile_fields": [ {"name": "Customer Type","operator":"equals","value": "Platinum"}]}},"respect_frequency_caps": false,"content": { "body": "Sms body"},"when": "now"}' \
"https://in1.api.clevertap.com/1/targets/create.json" \
-H "X-CleverTap-Account-Id: ACCOUNT_ID" \
-H "X-CleverTap-Passcode: PASSCODE" \
-H "Content-Type: application/json"
require 'net/http'
require 'uri'
require 'json'

uri = URI.parse("https://in1.api.clevertap.com/1/targets/create.json ")
request = Net::HTTP::Post.new(uri)
request.content_type = "application/json"
request["X-CleverTap-Account-Id"] = "ACCOUNT_ID"
request["X-CleverTap-Passcode"] = "PASSCODE"
request.body = JSON.dump({
  "name" => "My Sms API campaign",
  "estimate_only" => true,
  "target_mode" => "sms",
  "where" => {
    "event_name" => "Charged",
    "from" => 20171001,
    "to" => 20171220,
    "common_profile_properties" => {
      "profile_fields" => [
        {
          "name" => "Customer Type",
          "operator" => "equals",
          "value" => "Platinum"
        }
      ]
    }
  },
  "respect_frequency_caps" => false,
  "content" => {
    "body" => "Sms body"
  },
  "when" => "now"
})

req_options = {
  use_ssl: uri.scheme == "https",
}

response = Net::HTTP.start(uri.hostname, uri.port, req_options) do |http|
  http.request(request)
end
import requests

headers = {
    'X-CleverTap-Account-Id': 'ACCOUNT_ID',
    'X-CleverTap-Passcode': 'PASSCODE',
    'Content-Type': 'application/json',
}

data = ' {"name": "My Sms API campaign","estimate_only": true,"target_mode":"sms", "where":{"event_name":"Charged","from":20171001,"to":20171220,"common_profile_properties":{"profile_fields": [ {"name": "Customer Type","operator":"equals","value": "Platinum"}]}},"respect_frequency_caps": false,"content": { "body": "Sms body"},"when": "now"}'

response = requests.post('https://in1.api.clevertap.com/1/targets/create.json', headers=headers, data=data)
<?php
include('vendor/rmccue/requests/library/Requests.php');
Requests::register_autoloader();
$headers = array(
    'X-CleverTap-Account-Id' => 'ACCOUNT_ID',
    'X-CleverTap-Passcode' => 'PASSCODE',
    'Content-Type' => 'application/json'
);
$data = ' {"name": "My Sms API campaign","estimate_only": true,"target_mode":"sms", "where":{"event_name":"Charged","from":20171001,"to":20171220,"common_profile_properties":{"profile_fields": [ {"name": "Customer Type","operator":"equals","value": "Platinum"}]}},"respect_frequency_caps": false,"content": { "body": "Sms body"},"when": "now"}';
$response = Requests::post('https://in1.api.clevertap.com/1/targets/create.json', $headers, $data);
var request = require('request');

var headers = {
    'X-CleverTap-Account-Id': 'ACCOUNT_ID',
    'X-CleverTap-Passcode': 'PASSCODE',
    'Content-Type': 'application/json'
};

var dataString = ' {"name": "My Sms API campaign","estimate_only": true,"target_mode":"sms", "where":{"event_name":"Charged","from":20171001,"to":20171220,"common_profile_properties":{"profile_fields": [ {"name": "Customer Type","operator":"equals","value": "Platinum"}]}},"respect_frequency_caps": false,"content": { "body": "Sms body"},"when": "now"}';

var options = {
    url: 'https://in1.api.clevertap.com/1/targets/create.json ',
    method: 'POST',
    headers: headers,
    body: dataString
};

function callback(error, response, body) {
    if (!error && response.statusCode == 200) {
        console.log(body);
    }
}

request(options, callback);

Example Response - Target User Events & Properties

{
  "status": "success",
  "estimates": {
    "web": 2
  }
}

Example Request - Event Occurrence

{
    "advanced_query": {
        "did_all": [
            {
                "event_name": "App Launched",
                "from": 20200101,
                "to": 20200218,
                "operator": "greater_than_equals",
                "value": 5,
            }
        ]
    }
}

Create Campaign API - Target Users by their Identities

You can send notifications to your users based on their Facebook ID, Email ID, custom-defined identity, or CleverTap ID.

You can message 1000 users per API request.

Base URL - Target Users by their Identities

The endpoint is different based on the channel you are sending the message.

Following are some example base URLs from the account in the India region:

SMS
https://in1.api.clevertap.com/1/send/sms.json

Push
https://in1.api.clevertap.com/1/send/push.json

❗️

Note:

The push.json API currently does not support Pull Notifications.

Web Push
https://in1.api.clevertap.com/1/send/webpush.json

Email
https://in1.api.clevertap.com/1/send/email.json

📘

Region

These are some example base URLs from the account in the India region. To know the API endpoint for your account, refer to Region.

WhatsApp
https://in1.api.clevertap.com/1/send/whatsapp.json

HTTP Method - Target Users by their Identities

POST

Headers - Target Users by their Identities

These headers are all required. The X-CleverTap-Account-Id and X-CleverTap-Passcode are used to authenticate the request. Please see the authentication guide to see how to get their values.

HeaderDescriptionTypeExample Value
X-CleverTap-Account-IdYour CleverTap Account ID.string"X-CleverTap-Account-Id: ACCOUNT_ID"
X-CleverTap-PasscodeYour CleverTap Account Passcode.string"X-CleverTap-Passcode: PASSCODE"
Content-TypeRequest content-type should always set to application/json; charset=utf-8.string"Content-Type: application/json;charset=utf-8"

Body Parameters - Target Users by their Identities

The body is uploaded as a JSON payload.

to, name, title, body, subject, sender_name, and target_mode are required parameters.

The to parameter is an object that has the following child properties: FBID, Email, Identity, objectId, which are used as identifiers to target your users. Each request can contain a max of 1000 users across these identifiers.

Parameter

Description

Required

Type

Example Value

to

Used to define which users will receive the message.

required

object

"to": { "FBID": ["1234567890"], "Email": ["[email protected]"], "Identity": ["user_123"], "objectId": ["abcdef123456"] }

to.FBID

Facebook ID for user.

required

array of strings

"FBID": ["1234567890"]

to.Email

Email identifier for user.

required

array of strings

"Email": ["[email protected]"]

to.Identity

Custom-defined identifier for user.

required

array of strings

"Identity": ["user_123"]

to.objectId

CleverTap identifier for user.

required

array of strings

"objectId": ["abcdef123456"]

tag_group

<li>Each message can be tagged into a tag group.</li> <li>Metrics, such as sent and viewed, will be shown against each tag group in the CleverTap dashboard.</li> <li>You can create a maximum of 500 tag groups.</li> <li>If not specified, the metrics are shown against the “Not Tagged” tag.</li> <li>The Stats page shows the tag group for the selected campaign.</li> <li>For campaigns created via the Target Users by Identity API with tag groups, CleverTap strongly recommends setting up individual subscriptions so large tag groups do not affect row allocation for other campaigns.</li>

optional (either use tag_group or campaign_id)

string

"my tag group"

content

Object that defines the content for your message.

required

object

"content": { "subject": "Welcome", "body": "<div>Your HTML content for the email</div>", "sender_name": "CleverTap" }

content.title

Title content of your push notification message and web push message which is sent to the user.

required

string

"Hi"

content.body

Body content of your push notification, web push, email and SMS which is sent to the user.

required

string

“Have you seen the special offer?”

content.subject

Subject content of your email which is sent to the user.

required

string

"Subject"

content.sender_name

Sender name for your email which is sent to the user.

required

string

“Onboarding”

content.message_type

Type of the message. These can be two types:

  1. Template – Use when you are using a template to trigger the message.
  2. Freeform – When you are replying back to the user.

Required (Applicable only for WhatsApp)

String

"template" or "Freeform"

content.template

Contains all the information about the message content in the template.

Required (Applicable only for WhatsApp)

Object

"template": { "template_name": "Image_Template_1", "header": { "type": "image", "media": { "url": "https://example.com/sample-image.jpg" } }, "body": { "type": "text", "replacements": ["var1", "Var2"] }, "buttons": [ { "replacements": ["mvi qr payload 5"] }, { "replacements": ["mvi qr payload 7"] } ] }

content.template.template_name

Name of the template used.

Required (Applicable only for WhatsApp)

String

"video_Template_1"

content.template.language

Language code for the language used to create the template. For more information, see Meta Message Templates (supported languages).

Required (Applicable only for WhatsApp)

String

"en"

content.template.header

Content information about the header used in the template. Used only if the template is using headers.

Required (Applicable only for WhatsApp)

Object

"header": { "type": "image", "media": { "url": "https://example.com/sample-image.jpg" } } (For more header types, refer to the examples.)

content.template.header.type

Type of the header (for example, video, image, location, text, or document).

Required (Applicable only for WhatsApp)

String

"video"

content.template.header.media

Media-related information (for example, URL of the video).

Required (Applicable only for WhatsApp)

Object

"media": { "url": "https://example.com/sample-video.mp4" }

content.template.header.replacements

Replacement object for text headers. Applicable only for text headers.

Required (Applicable only for WhatsApp)

Object

"header": { "type": "text", "replacements": ["header var 1"] }

content.template.body

Body section of the template.

Required (Applicable only for WhatsApp)

Object

"body": { "type": "text", "replacements": ["Var 1", "Var 2"] }

content.template.body.type

Type of the body (text in this case).

Required (Applicable only for WhatsApp)

String

"text"

content.template.body.replacements

Replacement variables in the body. A replacement value is required for each dynamic variable in the body.

Required (Applicable only for WhatsApp)

Array

["var1", "Var2"]

content.template.buttons

Button-related information.

Required (Applicable only for WhatsApp)

Array

"buttons": [ { "replacements": ["quick reply custom payload 1"] }, { "replacements": ["quick reply custom payload 2"] } ]

provider_nick_name

Allows you to specify which vendor/provider to use for your campaign. For each target_mode, you can have multiple providers integrated with CleverTap, and this parameter allows you to select which provider to use for the campaign. For example, you select target_mode = email and you have integrated both SendGrid and Amazon SNS with CleverTap to send emails. In this scenario, you can set provider_nick_name = SendGrid to send the campaign through SendGrid. This parameter is required for WhatsApp and SMS.

Required

string

"Provider 1"

respect_frequency_caps

Set to false if you want to override frequency caps.

optional

boolean

false

send_email_to_opted_out_users

Valid values are: true and false. Set to false by default. When true, emails are sent to all qualified users, including those who have unsubscribed. For more information, refer to Override Communication Preferences for Email.

optional

boolean

"send_email_to_opted_out_users": true

wzrk_cid

Platform specific key that is required to target users on devices running Android O – can be used to determine the notification channel to which a given push notification must belong. If a Notification ID is mandatory, then the channel ID is expected. An error occurs if a valid channel ID is not received.

mandatory

string

badge_id

Platform specific key that can be used while targeting users on devices running Android O – can be used to determine the notification count shown on the app icon.

optional

int

badge_icon

Platform specific key that can be used while targeting users on devices running Android O – can be used to determine which icon should be used. Accepted values:


app icon, notification icon

optional

string

mutable-content

To raise Notification viewed event for Push notifications, raise the flag to "true" in the platform_specific: ios section of the request payload.

optional

boolean

platform_specific

The platform-specific details for Push and Web Push notification.

optional

string

background_image

The parameter to render images in the push notification for Android.

Optional

string

ct_mediaUrl

The parameter to render images in the push notification for iOS.

Optional

string

wzrk_clr

A platform specific key that can be used to set color for small icons in push notifications.

optional

string

#1DA1F2

respect_communication_preference

Send this value as False to override the communication preferences of the user. For example, transaction updates, user replies, and so on. Check that you do not breach any compliance regulations by overriding the user communication preferences.

Optional (Applicable only for WhatsApp)

Boolean

False

message_id

A unique identifier to track the status of each message sent to the end user. The limit is 8 characters.

Required (Applicable only for WhatsApp)

String

"4536tsytr"

Below are example payloads for web push, push, email, SMS, and WhatsApp.

{
    "to": {
        "FBID": [
            "102029292929388",
            "114342342453463"
        ],
       
        "Email": [
            "[email protected]",
            "[email protected]"
        ],
        "Identity": [
            "JohnDoe"
        ],
        "objectId": [
            "_asdnkansdjknaskdjnasjkndja",
            "-adffajjdfoaiaefiohnefwprjf"
        ]
    },
    "tag_group": "my tag group",
		"campaign_id": 1000000043,
    "respect_frequency_caps": false,
     "content": {
        "title": "Hi!",
        "body": "How are you doing today?",
       "platform_specific": {
            "safari": {
                "deep_link": "https://www.google.com",
                "ttl":10
            },
            "chrome": {
              "image": "https://www.exampleImage.com",
              "icon":"https://www.exampleIcon.com",
              "deep_link": "http://www.example.com",
              "ttl":10,
              "require_interaction":true,
              "cta_title1":"title",
              "cta_link1":"http://www.example2.com",
              "cta_iconlink1":"https://www.exampleIcon2.com"
            },
            "firefox": {
            	"icon":"https://www.exampleIcon.com",
                "deep_link": "https://www.google.com",
                "ttl":10
            }
        }
    }
}
{
    "to": {
        "FBID": [
            "102029292929388",
            "114342342453463"
        ],
        "GPID": [
            "1928288389299292"
        ],
        "Email": [
            "[email protected]",
            "[email protected]"
        ],
        "Identity": [
            "JohnDoe"
        ],
        "objectId": [
            "_asdnkansdjknaskdjnasjkndja",
            "-adffajjdfoaiaefiohnefwprjf"
        ]
    },
    "tag_group": "my tag group",
    "respect_frequency_caps": false,
    "content": {
        "title": "Welcome",
        "body": "Hello world!",
        "platform_specific": {
            "ios": {
                "deep_link": "example.com",
                "sound_file": "example.caf",
                "mutable-content": "true", 
                "ct_mediaUrl": "https://i.ibb.co/pJ8D5Z7/woman-g40aa99db5-1920.jpg",
                "category": "notification category",
                "badge_count": 1,
                "key": "value_ios"
            },
            "android": {
                "background_image": "http://example.jpg",
                "default_sound": true,
                "deep_link": "example.com",
                "large_icon": "http://example.png",
                "key": "value_android"
            }
        }
    }
}
{
    "to": {
        "FBID": [
            "102029292929388",
            "114342342453463"
        ],
        "GPID": [
            "1928288389299292"
        ],
        "Email": [
            "[email protected]",
            "[email protected]"
        ],
        "Identity": [
            "JohnDoe"
        ],
        "objectId": [
            "_asdnkansdjknaskdjnasjkndja",
            "-adffajjdfoaiaefiohnefwprjf"
        ]
    },
    "tag_group": "my tag group",
    "respect_frequency_caps": false,
    "send_email_to_opted_out_users":true,
    "content": {
        "subject": "Welcome",
        "body": "<div>Your HTML content for the email</div>",
        "sender_name": "CleverTap"
    }
}
{
    "to": {
        "FBID": [
            "102029292929388",
            "114342342453463"
        ],
        "GPID": [
            "1928288389299292"
        ],
        "Email": [
            "[email protected]",
            "[email protected]"
        ],
        "Identity": [
            "JohnDoe"
        ],
        "objectId": [
            "_asdnkansdjknaskdjnasjkndja",
            "-adffajjdfoaiaefiohnefwprjf"
        ]
    },
    "tag_group": "my tag group",
    "respect_frequency_caps": false,
     "content": {
        "body": "Sms body"
    }
}
{
  "to": {
    "Identity": [
      "[email protected]"
    ]
  },
  "tag_group": "Tag Group 1",
  "provider_nick_name": "Provider_1",
  "respect_frequency_caps": false,
  "message_id": "4536tsytr",
  "respect_communication_preference": true,
  "content": {
    "message_type": "template",
    "template": {
      "template_name": "video_Template_1",
      "header": {
        "type": "video",
        "media": {
          "url": "https://ia800701.us.archive.org/26/items/SampleVideo1280x7205mb/SampleVideo_1280x720_5mb.mp4"
        }
      },
      "body": {
        "type": "text",
        "replacements": [
          "var1",
          "Var2"
        ]
      },
      //dynamic redirection CTA
      "buttons": [
        {
          "replacements": [
            "CTA_var"
          ]
        }
      ],
      "language": "en"
    }
  }
}

Following is the JSON payload for WhatsApp interactive message templates:

> 📘 Note:
> 
> Currently, Create Campaign APIs for WhatsApp do not support Carousel templates, Limited Time Offer (LTO) templates, Custom key-value pairs, and templates with copy code button.

```json Image Template
{
  "to": {
    "Identity": [
      "[email protected]"
    ]
  },
  "tag_group": "Tag Group 1",
  "provider_nick_name": "Provider_1",
  "respect_frequency_caps": false,
  "message_id": "4536tsytr",
  "respect_communication_preference": true,
  "content": {
    "message_type": "template",
    "template": {
      "template_name": "Image_Template_1",
      "header": {
        "type": "image",
        "media": {
          "url": "https://ia800701.us.archive.org/26/items/SampleVideo1280x7205mb/SampleVideo_1280x720_5mb.jpg"
        }
      },
      "body": {
        "type": "text",
        "replacements": [
          "var1",
          "Var2"
        ]
      },
      "language": "en"
    }
  }
}

{
    "to": {
        "Identity": [
            "[email protected]"
        ]
    },
     "tag_group": "Tag Group 1",
    "provider_nick_name": "Provider_1",
    "respect_frequency_caps":false,
    "message_id": "4536tsytr",
    "respect_communication_preference":true,
    "content": {
        "message_type": "template",
        "template": {
            "template_name": "video_Template_1",
            "language": "en",
              "header": {
                "type": "video",
                "media": {
                    "url": "https://ia800701.us.archive.org/26/items/SampleVideo1280x7205mb/SampleVideo_1280x720_5mb.mp4"
                }
            },
            "body": {
                "type": "text",
                "replacements": ["var1","Var2"]
            }
          
           
        }
    }
}


{
    "to": {
        "Identity": [
            "[email protected]"
        ]
    },
     "tag_group": "Tag Group 1",
    "provider_nick_name": "Provider_1",
    "respect_frequency_caps":false,
    "message_id": "4536tsytr",
    "respect_communication_preference":true,
    "content": {
        "message_type": "template",
        "template": {
            "template_name": "document_Template_1",
            "language": "en",
              "header": {
                "type": "document",
                "media": {
                    "url": "http://www.ecommercecompany/allproducts/pdf/productcatalog.pdf"
                }
            },
            "body": {
                "type": "text",
                "replacements": ["var1","Var2"]
            }
          
           
        }
    }
}


{
  "to": {
    "Identity": [
      "[email protected]"
    ]
  },
  "tag_group": "Tag1",
  "provider_nick_name": "WhatsApp Provider",
  "message_id": "4764387",
  "respect_frequency_caps": false,
  "content": {
    "message_type": "template",
    "template": {
      "template_name": "shipping_order",
      "header": {
        "type": "text",
        "replacements": [
          "header var 1",
          "header var 2"
        ]
      },
      "body": {
        "type": "text",
        "replacements": [
          "1"
        ]
      },
                   // No need to mention footers info in API payload
            // Requirements are required only if you want to send custom payloads in the quick reply button. ds
      "buttons": [
        {
          "replacements": [
            "jack"
          ]
        }
      ],
      "language": "en_US"
    }
  }
}
{
    "to": {
        "Identity": [
            "[email protected]"
        ]
    },
     "tag_group": "Tag Group 1",
    "provider_nick_name": "Provider_1",
    "respect_frequency_caps":false,
    "message_id": "4536tsytr",
    "respect_communication_preference":true,
    "content": {
        "message_type": "template",
        "template": {
            "template_name": "location_Template_1",
            "language": "en",
              "header": {
                "type": "location",
                "media": {
                    "longitude": 80.82947469999999,
                    "latitude": 16.0174248,
                    "name": "johnhouse",
                    "address": "johnhouse, New York, 522265, India",
                    "url": "https://maps.google.com/?q=Repalle,+New+York+522265,+America&ftid=0x3a49f59a2391c549:0xfe237504b0eca607"
                }
            },
            "body": {
                "type": "text",
                "replacements": ["var1","Var2"]
            }
          
           
        }
    }
}

{
  "to": {
    "Identity": [
      "[email protected]"
    ]
  },
  "tag_group": "Tag Group 1",
  "provider_nick_name": "Provider_1",
  "respect_frequency_caps": false,
  "message_id": "4536tsytr",
  "respect_communication_preference": true,
  "content": {
    "message_type": "template",
    "language": "en",
    "template": {
      "template_name": "Image_Template_1",
      "header": {
        "type": "image",
        "media": {
          "url": "https://ia800701.us.archive.org/26/items/SampleVideo1280x7205mb/SampleVideo_1280x720_5mb.jpg"
        }
      },
      "body": {
        "type": "text",
        "replacements": [
          "var1",
          "Var2"
        ]
      },
          //example CTA URL: www.example.com/{{1}}
      "buttons": [
        {
          "replacements": [
            "CTA"
          ]
        }
      ]
    }
  }
}
{
  "to": {
    "Identity": [
      "[email protected]"
    ]
  },
  "tag_group": "Tag Group 1",
  "provider_nick_name": "Provider_1",
  "respect_frequency_caps": false,
  "message_id": "4536tsytr",
  "respect_communication_preference": true,
  "content": {
    "message_type": "template",
    "language": "en",
    "template": {
      "template_name": "Image_Template_1",
      "header": {
        "type": "image",
        "media": {
          "url": "https://ia800701.us.archive.org/26/items/SampleVideo1280x7205mb/SampleVideo_1280x720_5mb.jpg"
        }
      },
      "body": {
        "type": "text",
        "replacements": [
          "var1",
          "Var2"
        ]
      },
      "buttons": [
        {
          "replacements": [
            "mvi qr payload 5"
          ]
        },
        {
          "replacements": [
            "mvi qr payload 7"
          ]
        }
      ]
    }
  }
}
{
  "to": {
    "Identity": [
      "[email protected]"
    ]
  },
  "tag_group": "whatsapp initial tag group",
  "provider_nick_name": "provider_1",
  "respect_frequency_caps": false,
  "message_id": "4536tsytr",
  "respect_communication_preference": true,
  "content": {
    "message_type": "freeform",
    "freeform": {
      "body": {
        "type": "text",
        "text": "Hi, How can we help you"
      }
    }
  }
}
{
  "to": {
    "Identity": [
      "[email protected]"
    ]
  },
  "tag_group": "whatsapp initial tag group",
  "provider_nick_name": "provider_1",
  "respect_frequency_caps": false,
  "message_id": "4536tsytr",
  "respect_communication_preference": true,
  "content": {
    "message_type": "freeform",
    "freeform": {
      "body": {
        "type": "image",
        "media": {
          "url": "https://d2h5ndkimzo5f0.cloudfront.net/dist/1655455488/i/d024319ee2bf46cdbafbbe0d02afdb00.jpeg?v=1686580980",
          "caption": "example caption"
        }
      }
    }
  }
}
{
    "to": {
        "Identity": [
           "[email protected]"
        ]
    },
    "tag_group": "whatsapp initial tag group",
    "provider_nick_name": "provider_1",
    "respect_frequency_caps": false,
    "message_id": "4536tsytr",
    "respect_communication_preference":true,
    "content": {
        "message_type": "freeform",
        "freeform": {
            "body": {
                "type": "video",
                "media": {
                    "url": "https://d2h5ndkimzo5f0.cloudfront.net/dist/1655455488/i/d024319ee2bf46cdbafbbe0d02afdb00.mp4?v=1686580980",
                    "caption": "example caption"
                }
            }
        }
    }
}

{
    "to": {
        "Identity": [
           "[email protected]"
        ]
    },
    "tag_group": "whatsapp initial tag group",
    "provider_nick_name": "provider_1",
    "respect_frequency_caps": false,
    "message_id": "4536tsytr",
    "respect_communication_preference":true,
    "content": {
        "message_type": "freeform",
        "freeform": {
            "body": {
                "type": "audio",
                "media": {
                    "url": "https://d2h5ndkimzo5f0.cloudfront.net/dist/1655455488/i/d024319ee2bf46cdbafbbe0d02afdb00.mp3?v=1686580980",
                }
            }
        }
    }
}

{
    "to": {
        "Identity": [
           "[email protected]"
        ]
    },
    "tag_group": "whatsapp initial tag group",
    "provider_nick_name": "provider_1",
    "respect_frequency_caps": false,
    "message_id": "4536tsytr",
    "respect_communication_preference":true,
    "content": {
        "message_type": "freeform",
        "freeform": {
            "body": {
                "type": "document",
                "media": {
                    "url": "https://d2h5ndkimzo5f0.cloudfront.net/dist/1655455488/i/31f19b65c9df40a2acc72034e5231922.pdf?v=1686589587",
                    "filename": "example.pdf"
                }
            }
        }
    }
}

{
    "to": {
        "Identity": [
           "[email protected]"
        ]
    },
    "tag_group": "whatsapp initial tag group",
    "provider_nick_name": "provider_1",
    "respect_frequency_caps": false,
    "message_id": "4536tsytr",
    "respect_communication_preference":true,
    "content": {
        "message_id": "1234589",
        "message_type": "freeform",
        "freeform": {
            "body": {
                "type": "location",
                "media": {
                    "longitude": 80.82947469999999,
                    "latitude": 16.0174248,
                    "name": "johnhouse",
                    "address": "Johnhouse, New York, 522265, India",
                    "url": "https://maps.google.com/?q=Repalle,+New+York+522265,+America&ftid=0x3a49f59a2391c549:0xfe237504b0eca607"
                }
            }
        }
    }
}

Example Request - Target Users by their Identities

Here is an example cURL request to the Create Campaign API showing the headers needed to authenticate the request from the account in the India region:

curl -X POST -d '{"to":{"FBID":["102029292929388","114342342453463"],"Email":["[email protected]","[email protected]"],"Identity":["JohnDoe"],"objectId":["_asdnkansdjknaskdjnasjkndja","-adffajjdfoaiaefiohnefwprjf"]},"campaign_id":1000000043,"tag_group":"mytaggroup","respect_frequency_caps":false,"content":{"body":"Smsbody"}}' \
"https://in1.api.clevertap.com/1/send/sms.json" \
-H "X-CleverTap-Account-Id: ACCOUNT_ID" \
-H "X-CleverTap-Passcode: PASSCODE" \
-H "Content-Type: application/json"
require 'net/http'
require 'uri'
require 'json'

uri = URI.parse("https://in1.api.clevertap.com/1/send/sms.json")
request = Net::HTTP::Post.new(uri)
request.content_type = "application/json"
request["X-CleverTap-Account-Id"] = "ACCOUNT_ID"
request["X-CleverTap-Passcode"] = "PASSCODE"
request.body = JSON.dump({
  "to" => {
    "FBID" => [
      "102029292929388",
      "114342342453463"
    ],
   
    "Email" => [
      "[email protected]",
      "[email protected]"
    ],
    "Identity" => [
      "JohnDoe"
    ],
    "objectId" => [
      "_asdnkansdjknaskdjnasjkndja",
      "-adffajjdfoaiaefiohnefwprjf"
    ]
  },
  "tag_group" => "mytaggroup",
  "respect_frequency_caps" => false,
  "content" => {
    "body" => "Smsbody"
  }
})

req_options = {
  use_ssl: uri.scheme == "https",
}

response = Net::HTTP.start(uri.hostname, uri.port, req_options) do |http|
  http.request(request)
end
import requests

headers = {
    'X-CleverTap-Account-Id': 'ACCOUNT_ID',
    'X-CleverTap-Passcode': 'PASSCODE',
    'Content-Type': 'application/json',
}

data = '{"to":{"FBID":["102029292929388","114342342453463"],"Email":["[email protected]","[email protected]"],"Identity":["JohnDoe"],"objectId":["_asdnkansdjknaskdjnasjkndja","-adffajjdfoaiaefiohnefwprjf"]},"tag_group":"mytaggroup","respect_frequency_caps":false,"content":{"body":"Smsbody"}}'

response = requests.post('https://in1.api.clevertap.com/1/send/sms.json', headers=headers, data=data)
<?php
include('vendor/rmccue/requests/library/Requests.php');
Requests::register_autoloader();
$headers = array(
    'X-CleverTap-Account-Id' => 'ACCOUNT_ID',
    'X-CleverTap-Passcode' => 'PASSCODE',
    'Content-Type' => 'application/json'
);
$data = '{"to":{"FBID":["102029292929388","114342342453463"],"Email":["[email protected]","[email protected]"],"Identity":["JohnDoe"],"objectId":["_asdnkansdjknaskdjnasjkndja","-adffajjdfoaiaefiohnefwprjf"]},"tag_group":"mytaggroup","respect_frequency_caps":false,"content":{"body":"Smsbody"}}';
$response = Requests::post('https://in1.api.clevertap.com/1/send/sms.json', $headers, $data);
var request = require('request');

var headers = {
    'X-CleverTap-Account-Id': 'ACCOUNT_ID',
    'X-CleverTap-Passcode': 'PASSCODE',
    'Content-Type': 'application/json'
};

var dataString = '{"to":{"FBID":["102029292929388","114342342453463"],"GPID":["1928288389299292"],"Email":["[email protected]","[email protected]"],"Identity":["JohnDoe"],"objectId":["_asdnkansdjknaskdjnasjkndja","-adffajjdfoaiaefiohnefwprjf"]},"tag_group":"mytaggroup","respect_frequency_caps":false,"content":{"body":"Smsbody"}}';

var options = {
    url: 'https://in1.api.clevertap.com/1/send/sms.json',
    method: 'POST',
    headers: headers,
    body: dataString
};

function callback(error, response, body) {
    if (!error && response.statusCode == 200) {
        console.log(body);
    }
}

request(options, callback);

Example Response - Target Users by their Identities

{
    "status": "success",
    "message": "Added to queue for processing"
}

A successful response implies payload validity and addition to the processing queue. Message delivery is handled by the provider (push or email) and depends on if you provided a valid recipient id.

Errors

If there are errors, you will receive a response in the format below.

{
    "status": "fail",
    "error": "<error message here>",
    "code": <error code here>
}

Following are the possible error codes:

Error Code

Error Message

Troubleshooting Steps

21

"to" is a mandatory field"

Check if the to field in the payload is missing recipient records.

73

respect_frequency_caps

The value must be Boolean.

76

"tag_group" has to be string

Check if the value for tag group is string.

76

"message_type" has to be string

Check if the value for the Message Type is string.

78

Invalid payload pls update and try again

Invalid JSON payload. Verify the payload.

84

"Invalid recipients"

Recipient information mentioned in the payload does not exist in the CleverTap dashboard.

89

Unexpected error, please try again

The message failed to send due to an unknown error.

Try again. If the error persists, open a support ticket from the dashboard.

89

The WhatsApp provider you've selected is not supported with your current WhatsApp add-on. To use this provider, please enable the WhatsApp Connect add-on

  1. Check that you are not using external providers in the Send Message API.
    2. Check your organization settings to determine if the WhatsApp Connect Add-on is enabled for your project. If the error persists even if the add-on is enabled, please contact our support.

89

The WhatsApp provider you've selected is not supported with your current WhatsApp add-on. To use this provider, please enable the WhatsApp Direct add-on

  1. Check that you are not using CleverTap BSP in the Send Message API.
    2. Check your organization settings to determine if the WhatsApp Direct Add-on is enabled for your project. If the error persists even if the add-on is enabled, please contact our support.

89

"provider_nick_name" can't be empty

The provider nick name is mandatory for WhatsApp campaigns. Check if the provider_nick_name is missing or empty.

89

The provider_nick_name used in request does not exist in your account.

Check if the provider used in the message payload exists in the CleverTap dashboard. To check, navigate to Settings > Channel > WhatsApp.

89

"message_id" length can't be greater than 8

Check if the length of the message ID is greater than 8 characters.

89

"message_id" can't be empty

Check if the value for the Message ID is missing.

89

Received invalid message type

The only accepted values are "template" or "freeform".

89

Template not found for the specified provider

Check if the template used in the payload exists for the specified provider. Navigate to Settings > Channel > WhatsApp > [provider name] to check the template. To fix this, either use a provider that has the specified template or use the template that is available for the provider mentioned in the payload.

89

Template name is mandatory

Check if the template name is missing or empty.

89

Invalid number of body/header/button replacements specified, the body/header/button has [n] replacement(s).

The number of variables and values in the payload must match for body, header, or button.

View Campaigns Created Through APIs

To view campaigns created through APIs:

  1. Navigate to the Campaigns section from the CleverTap dashboard. The list of campaigns displays.
  2. Click the Filter icon, then under Created by, select the serverapi<channel name> option.
  3. Click Apply. All the related campaigns are displayed.
  4. Click any of the campaigns to view details and stats.
Filter API Campaigns

Unsubscribe Link for Emails

If you’re using Amazon SES or your own SMTP gateway, you can follow the steps listed on this page to enable your users to unsubscribe from your email notifications.

FAQs

To understand the common queries and concerns related to CleverTap APIs, refer to API FAQs.

Updated 12 days ago

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